Free Sharing Thriamdigitomation Updated Cisco 642-165 VCE and PDF Exam Practice Materials

Free Sharing Thriamdigitomation Updated Cisco 642-165 VCE and PDF Exam Practice Materials

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We have sample questions for 642-165 free dumps. You can download and check the real questions of updated 642-165 dumps.

Question 1:

Presence integration is a Cisco Unified CCX feature available in which of these packages?

A. Premium, Enhanced, and Standard

B. Premium only

C. Premium with high availability only

D. Premium and Enhanced

Correct Answer: A

Question 2:

Which three features are included in Cisco Unified Contact Center Express Supervisor Desktop? (Choose three.)

A. graphical reports

B. dockable windows

C. access to chat logs

D. URL push to agents

E. send an email to an agent

F. send a call in queue to a specific agent

Correct Answer: ABD

Question 3:

During runtime, when a valid SQL Query in a DB Read step returns 0 rows, which branch of the step will be executed?

A. Timeout

B. SQL Error

C. Successful

D. No Data

Correct Answer: C

Question 4:

In addition to writing information to a trace file, the Cisco Unified CCX system sends standard event logging messages to a syslog server through which service?

A. SNMP Trap

B. Alarm


D. Win32

Correct Answer: B

Question 5:

Which tool protects Cisco Unified Contact Center Express against worms, day-zero viruses, and other immediate security threats?

A. Microsoft SQL Server 2000

B. Microsoft Management Console

C. Cisco Security Agent

D. Quality Manager

Correct Answer: C

Question 6:

Which feature is added when upgrading from the Enhanced to Premium Cisco Unified Contact Center Express?

A. HTTP-based trigger

B. a wrap-up timer

C. keystroke macros

D. supervisory recording

E. agent-to-agent text chatting

Correct Answer: A

Question 7:

Which interface do the Cisco Unified Communications Manager and Cisco Unified CCX use for call control?





Correct Answer: D

Question 8:

Which three tasks are supported by the Cisco Unified CCX editor? (Choose three.)

A. Perform reactive debugging without connecting to the Cisco Unified CCX cluster.

B. Save a script in repository.

C. Insert breakpoints in a script.

D. Create final variables.

E. Export a script to XML format.

Correct Answer: BCD

Question 9:

What is the maximum round-trip time between Cisco Unified CCX servers in a WAN deployment?

A. 2 ms

B. 10 ms

C. 50 ms

D. 80 ms

Correct Answer: D

Question 10:

Which tool is used to size Cisco Unified CCX?

A. Analysis Manager

B. Cisco Unified Communications Sizing Tool

C. Expert Advisor

D. Cisco Unified Real-Time Monitoring Tool

Correct Answer: B

Question 11:

Which three components are installed from the Cisco Unified CCX Installer media? (Choose three.)

A. iPlanet Web Server

B. Cisco Unified CCX Engine

C. Cisco Unified Operations Manager

D. Cisco Unified Communications Manager

E. Recording Component

F. Informix DB

Correct Answer: BEF

Question 12:

Which two steps check out a database connection from the connection pool? (Choose two.)

A. DB Get

B. DB Read

C. DB Write

D. DB Release

Correct Answer: BC

Question 13:

How can you configure the Prompt step to play different prompts following subsequent timeouts or retries?

A. Configure it as a Generated Prompt.

B. Configure it as a Random Container Prompt.

C. Configure it as an Escalating Container Prompt.

D. Configure it as a Concatenated Container Prompt.

Correct Answer: C

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